Refund Policy & Guarantee
We want you to reach real fluency, not hit frustration. If Goss isn't clicking for you right now, here is how to tune your experience—and how to claim an honest refund if you still need one.
3 Adjustments That Fix 90% of Learning Roadblocks
Most learners who request a refund are simply running into a difficulty mismatch or haven't found topics they love yet.
Content Feels Too Hard?
Every story in Goss has 3 adaptive levels (Easy, Medium, Original). Switch down a level in the reader toolbar to keep input comprehensible without feeling overwhelmed.
Not Finding Your Topics?
You are not limited to our library. Paste any URL from blogs, news outlets, or hobbies, and Goss instantly transforms it into a personalized language story.
Short on Daily Study Time?
Fluency comes from frequency, not marathon sessions. Reading just one short story for 5 minutes during your commute builds permanent vocabulary.
Bug or Account Issue?
Our engineering team replies in under 4 hours. Email us before canceling—we will personally troubleshoot your issue or restore your entitlements.
How to Request Your Refund
Where you purchased your subscription determines who processes your refund request:
Purchased via iPhone / iPad
Apple manages all in-app billing directly on their platform. Developers cannot initiate App Store refunds on your behalf:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Select 'I'd like to' → 'Request a refund'.
- Choose 'Subscription' and select Goss, then submit.
Purchased via Android
Google Play processes mobile subscriptions directly through your Play Store account purchase history:
- Open play.google.com/store/account/orderhistory.
- Find your Goss subscription purchase.
- Click 'Request a refund' or 'Report a problem' and follow instructions.
Cancellation vs. Refund: What's the Difference?
Canceling your subscription prevents any future renewals while allowing you to keep full Pro access until your current billing period ends. A refund terminates access immediately.
Still Have Questions?
We are always here to help you get the most out of your language acquisition journey.
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